|Date:||8/1/2011 9:20:28 AM|
So. Here's the new awesome.
Your system was in testing last week, and failed due to a motherboard defect. We are in the process of receiving a replacement so we can move forward with tests. A replacement is due to arrive by Wednesday of this week, so we will pick up from there. I apologize for any inconvenience, and appreciate your patience.
Which to me says "Oh fuck, we forgot to hit "send"